RETURN AND REFUND POLICY
Thank you for shopping at Lilishy.com.
If for any reason you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns. This return and refund policy is maintained by the return and refund policy generator.
The following terms apply to any product you purchase with us.
Explanation and definition
Explanation
A word with an initial capital letter has the meaning defined under the following conditions.
Regardless of whether the following definitions are singular or plural, the following definitions shall have the same meaning.
definition
For the purposes of this return and refund policy:
You refer to an individual who accesses or uses the service, or a company or other legal entity that accesses or uses the service on behalf of that individual (if applicable).
Company (referred to as "company", "us", "us" or "our" in this agreement) refers to Lilishy, and service refers to the website.
The website is https://www.lilishy.com and can be accessed from lilishy.com
Goods refer to items sold on the service.
An order means that you request to buy goods from us.
Your right to cancel your order
You have the right to cancel your order within 14 days without giving any reason.
(Notes:If you are a registered user, this time frame will be extended to 30 days)
The deadline for canceling an order is 14 days from the date you receive the goods or the third party you designate (not the carrier) takes possession of the delivered products.
In order to exercise your right of cancellation, you must notify us of your decision through a clear statement. You can inform us of your decision in the following ways:
By email: lilishy0528@outlook.com
We will repay you within 14 days from the date of receipt of the return. We will use the same payment method you used for the order, and you will not pay anything for this.
Return conditions
In order for the product to be eligible for return, please ensure that:
The goods were purchased within the last 14 days
The goods are in the original packaging
The following products cannot be returned:
Products manufactured according to your specifications or clearly personalized product supply.
According to its nature, it is not suitable for return, rapid deterioration or the supply of goods whose expiration date has passed.
Due to health protection or hygiene reasons, it is not suitable for return and unsealed supply of goods after delivery.
After delivery, the goods are inseparably mixed with other items according to their nature.
We reserve the right to refuse to return any goods that do not meet the above return conditions at our sole discretion.
Return
You are responsible for the cost and risk of returning the goods to us. You should send the merchandise at the following address:
We are not responsible for damaged or lost items in the return. Therefore, we recommend that you purchase an insured and trackable mail service. We will not be able to refund without actually receiving the goods or receiving the certificate of return.
gift
If the product is marked as a gift at the time of purchase and then shipped directly to you, you will receive a gift credit for the return value. After receiving the returned product, the gift certificate will be mailed to you.
If the item is not marked as a gift at the time of purchase, or the gift-giver ships the order to himself and then sends the gift to you later, we will send a refund to the gift-giver.
contact us
If you have any questions about our return and refund policy, please contact us:
By email: lilishy0528@outlook.com
If for any reason you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns. This return and refund policy is maintained by the return and refund policy generator.
The following terms apply to any product you purchase with us.
Explanation and definition
Explanation
A word with an initial capital letter has the meaning defined under the following conditions.
Regardless of whether the following definitions are singular or plural, the following definitions shall have the same meaning.
definition
For the purposes of this return and refund policy:
You refer to an individual who accesses or uses the service, or a company or other legal entity that accesses or uses the service on behalf of that individual (if applicable).
Company (referred to as "company", "us", "us" or "our" in this agreement) refers to Lilishy, and service refers to the website.
The website is https://www.lilishy.com and can be accessed from lilishy.com
Goods refer to items sold on the service.
An order means that you request to buy goods from us.
Your right to cancel your order
You have the right to cancel your order within 14 days without giving any reason.
(Notes:If you are a registered user, this time frame will be extended to 30 days)
The deadline for canceling an order is 14 days from the date you receive the goods or the third party you designate (not the carrier) takes possession of the delivered products.
In order to exercise your right of cancellation, you must notify us of your decision through a clear statement. You can inform us of your decision in the following ways:
By email: lilishy0528@outlook.com
We will repay you within 14 days from the date of receipt of the return. We will use the same payment method you used for the order, and you will not pay anything for this.
Return conditions
In order for the product to be eligible for return, please ensure that:
The goods were purchased within the last 14 days
The goods are in the original packaging
The following products cannot be returned:
Products manufactured according to your specifications or clearly personalized product supply.
According to its nature, it is not suitable for return, rapid deterioration or the supply of goods whose expiration date has passed.
Due to health protection or hygiene reasons, it is not suitable for return and unsealed supply of goods after delivery.
After delivery, the goods are inseparably mixed with other items according to their nature.
We reserve the right to refuse to return any goods that do not meet the above return conditions at our sole discretion.
Return
You are responsible for the cost and risk of returning the goods to us. You should send the merchandise at the following address:
We are not responsible for damaged or lost items in the return. Therefore, we recommend that you purchase an insured and trackable mail service. We will not be able to refund without actually receiving the goods or receiving the certificate of return.
gift
If the product is marked as a gift at the time of purchase and then shipped directly to you, you will receive a gift credit for the return value. After receiving the returned product, the gift certificate will be mailed to you.
If the item is not marked as a gift at the time of purchase, or the gift-giver ships the order to himself and then sends the gift to you later, we will send a refund to the gift-giver.
contact us
If you have any questions about our return and refund policy, please contact us:
By email: lilishy0528@outlook.com